Refund and Returns Policy

Last Updated: July 15, 2026

At Peace And War, customer satisfaction is our priority. We want you to be happy with your purchase and have a positive shopping experience. If you are not completely satisfied with your order, our Refund and Returns Policy explains the process for returns, exchanges, and refunds.

Return Eligibility

We accept return requests within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused, unworn, and unwashed.

  • Be in the same condition as received.

  • Include original tags and packaging.

  • Have no stains, odors, damage, or signs of wear.

  • Include proof of purchase or order confirmation.

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Sale or clearance items

  • Gift cards

  • Customized or personalized products

  • Items that have been worn, washed, or altered

  • Products damaged due to improper use

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive:

  • A damaged product

  • A defective item

  • The wrong item

  • A missing item

Please contact us within 7 days of receiving your order.

To help us resolve the issue, please provide:

  • Order number

  • Description of the problem

  • Photos showing the issue

Our team will review your request and provide an appropriate solution.

How to Request a Return

Before returning any item, please contact our customer support team for approval.

Please include:

  • Full name

  • Order number

  • Email address used for your purchase

  • Reason for return

  • Photos (if required)

Once your return request is approved, we will provide return instructions.

Please do not send items back without prior approval. Unauthorized returns may not be accepted.

Refund Process

Once your returned item is received and inspected, we will notify you about your refund status.

If your refund is approved:

  • The refund will be issued to your original payment method.

  • Refund processing usually takes 5–10 business days.

  • Your bank or payment provider may require additional time before the refund appears in your account.

Original shipping charges are non-refundable unless the return is caused by an error made by Peace And War.

Return Shipping Costs

Return shipping responsibility depends on the reason for the return:

  • If you receive a damaged, defective, or incorrect item, Peace And War may cover the return shipping cost.

  • If you return an item due to personal preference, wrong size selection, or change of mind, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping service for all returns.

Exchanges

We offer exchanges for items that arrive damaged, defective, or incorrect.

If you need a different size, color, or product, please contact our support team. Depending on availability, we will help find the best solution.

Order Cancellation

Orders can only be canceled before they are processed or shipped.

Once your order has been shipped, it cannot be canceled and must follow our standard return procedure.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account again.

  2. Contact your payment provider or bank.

  3. Contact us if the refund is still not received.

Our team will assist you in resolving the issue.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Peace And War

Email: support@peaceandwar.us

We are always happy to help and ensure your shopping experience remains positive.

Thank you for choosing Peace And War.